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About the Serviceportal Saarland

Welcome to the Serviceportal Saarland

The new service portal offers central and convenient access to all administrative services in Saarland.

An initial version of the Serviceportal Saarland is currently available, which will be gradually expanded and optimized. We are continuously digitizing administrative services and making them available here. In doing so, we always aim to make our services as convenient and user-friendly as possible for you.

General information about the online services

1. What information can I find on the Serviceportal Saarland?

Here you will find helpful, serious and reliable information on services provided by the Saarland public administration. Our aim is to help private individuals and businesses to deal with official matters easily and successfully. On the portal, you can search the current service catalog, i.e. the comprehensive list of administrative services across all administrative levels of the Saarland. The results and information found are clearly displayed; this includes a brief description of the service, necessary documents and other requirements as well as contact persons, responsible authorities with contact details and much more. This information comes directly from the responsible source, the authority responsible for this service.

1.1. Plans for the future

In future, as many online services as possible should be available directly via the Serviceportal Saarland. In many cases, it will then no longer be necessary to go to the office. To this end, we are gradually and regularly integrating further administrative services with an online function, which you will then be able to carry out in whole or in part via the Internet.

2. Find administrative services

Apply for parental allowance, find the office responsible for your new ID card or get information on setting up a business: In the Serviceportal Saarland, you will find the right information and contact details for each administrative service to help you deal with your request. Three subject areas are available:

  • For citizens
  • For companies
  • Search for Authorities

In the first two sections, you can easily search for administrative services by name or keyword. After searching for an administrative service, you will be asked to narrow down your search by location so that, in addition to the service description, the authority responsible for you is displayed. You can also use the tiles below the search box to filter by individual subject areas: we have pre-filtered and grouped services for private individuals by “life situations” and services for businesses by “business situations”.
The authority search function allows you to find the public administration offices in Saarland that are responsible for administrative services.

  • Search for an administrative service by name or keyword

A list of results will then appear.
If your search is unsuccessful, please use alternative search terms.

  • Search by topic

In the topic areas (‘For private individuals’ and ‘For businesses’) you will find overviews of life situations for private individuals and business situations for companies, which you can select. A drop-down menu will then display the relevant administrative services, which you can then view in detail.

  • Search for Authorities

When searching for an authority, you can either find the desired authority by entering it in the ‘Authority’ search field or use the existing list of typical categories or services offered by authorities.

A list of results will then appear.
If the search is unsuccessful, please use alternative search terms.

3. Help and Contact

  • If you have technical problems or questions about using this portal, you can contact us using the contact form.
  • If you have technical questions about services or an application, please contact the relevant authority directly; you will find the relevant contact information in this portal.
  • The public authority number 115 is a telephone number within Germany that gives citizens, businesses and public authorities a direct line to the authorities and provides clear and reliable information on their questions.

4. FAQ

Who is responsible for my application?
Once you have found the appropriate service, you will see a box on the right-hand side of the page with details of the responsible authority, contact details and further information.

Why can't I find the relevant authority for my enquiry?
If the box is empty or a message appears stating that no relevant authority has been found, please check whether you have entered a location or postcode in the search field. If this is the case and no relevant authority appears, it may be that the authority is not yet registered on the portal and connected to the service. In this case, we recommend using one of the relevant search engines, e.g. Google, to find the information you are looking for. State and federal authorities have their own websites, so you can obtain the relevant contacts and information this way.
There may also be a central online service for your enquiry, in which case you will be directed to it:



Why can't I find my service?
The Saarland Serviceportal only contains service descriptions that are also included in the public administration service catalogue. This means that there are no matching service descriptions for some topics and keywords yet. We are working on this. In addition, it may be that an administrative service is stored in the system under a different term – if your search is unsuccessful, please enter alternative terms.

How do I know whether an administrative service I am looking for is offered online?
The search results will show you suitable administrative services and the responsible authorities. If an online service is available for this service, this will be shown on the right-hand side of the page, where the details of the responsible authority appear, and you can access the corresponding service via a link.

Is my data secure?
Your personal data is protected against loss and misuse by third parties. Personal data is only collected in the online services during registration and digital application and stored in a secure system for this purpose. This data is then forwarded to the relevant authorities for processing your application.

 

Further information

  • OZG

The Onlinezugangsgesetz (OZG) stipulates that the federal government, federal states and local authorities must also offer their administrative services online. The Saarland Serviceportal is used to provide the necessary information on administrative services, where private individuals and businesses can obtain information on the digitally available administrative services of the state and local authorities in Saarland. Through its connection to the nationwide portal network (PVOG), the services of the federal government and other states are also available.

  • PVOG

The portal network links all administrative portals of the federal government, states and local authorities. The aim is to enable private individuals and companies to access the administrative services they require directly, quickly and easily with just a few clicks and then to complete them securely online, regardless of which state or federal administrative portal they accessed.

Further information on the federal portal can be found on the website of the Bundesministeriums für Digitales und Staatsmodernisierung.

  • User accounts

To submit an application to a public authority, you usually have to identify and authenticate yourself. For example, if you submit an application to an authority in person, you identify yourself by introducing yourself with your name. You then authenticate yourself by showing your identity card. In this way, you can clearly and unequivocally prove who you are.
If you want to make use of administrative services online, you must also prove your identity. For this purpose, user accounts are provided for private individuals (“BundID”) and for legal entities (companies and organizations “Mein Unternehmenskonto”), which can be used to submit applications via the Internet. These user accounts are comparable to those used in online trading or online banking. The best-known variant from the public sector to date is the submission of a tax return via ELSTER-Online, where a certificate is used as proof of identity.

BundID user account

Once you have set up your BundID, you can apply for the desired administrative service easily and securely. To do this, the required personal data is conveniently transferred from your user account to the administrative service you require. This saves you time and makes it easier for the authorities to process your application. Service portals in other federal states may not use the BundID, but other user accounts. To ensure that private individuals can identify themselves with a single user account for all digital administrative services throughout Germany, the various user accounts are to be linked to an interoperable user account. This allows you to log in with your BundID account to service portals in other federal states as well. If you have any questions about using the BundID, please contact the Bundesministerium für Digitales und Staatsmodernisierung via the contact form.

Mein Unternehmenskonto user account

Companies and organizations have around 200 contacts with different authorities each year. The standardized user account Mein Unternehmenskonto is designed to reduce the associated effort:

  • Thanks to uniform access, companies and organizations can authenticate themselves quickly and easily in the digital application process.
  • The central mailbox of the company account - based on the proven ELSTER technology - collects notifications and documents from all connected procedures in one place.

Organizations, companies and associations (legal entities according to the legal term) can register at https://mein-unternehmenskonto.de and create their company account based on ELSTER. The existing ELSTER certificate of a company or organization can be used for this purpose. The advantages of using the new company account can be found on the website of the Bayerisches Staatsministerium für Digitales.